On January 19, 2017, Avaya Inc., a major technology company, filed for Chapter 11 bankruptcy in the United States. As Avaya is set to undergo reorganization and restructuring, uncertainties abound for its customers and prospects in the United States. If you are one of Avaya’s clients, you should be planning for the changes ahead.
What happened to Avaya?
Avaya has long been a major player in internet telephony. Over the past decade, the company took on a large amount of debt from acquisitions. As Avaya underwent a transformation from a hardware telecom provider to a software and services communications provider, the company’s financial model changed and its cash inflows weren’t great enough.
Now, Citibank is providing debtor-in-possession financing, a special kind of financing that provides liquidity to companies going through restructuring. Exactly what changes will be made remains unknown. This means Avaya’s customers in the United States remain in a state of uncertainty.
What are the options for Avaya’s customers?
Avaya has always been very involved with its customers, providing exceptional support at the technical level. This may be enough to convince you to stay with the company, but reorganization may have a very well result in Avaya selling its service contracts. This could result in substantial price increases and downgrades in service quality for clients.
Another option is to transition to another reliable provider, such as Mitel. Azentro, a trusted and 25 Year Young experienced Mitel Platinum partner, is now offering support to Avaya’s customers. A transition will ensure that you don’t have to suffer with a break in service or unwanted changes.
What’s the benefit of moving to Mitel?
In addition to not having to worry about changes in service, Avaya customers that switch to Mitel can enjoy one of two offers:
- Free Your Voice Offer: Get the base pack VOIP Telephone System free when you subscribe to the SMB solution.
- Collaborative Mobile First Offer: Receive 50% off all UCC or MiContact Centre Agent licenses when you subscribe to a qualifying enterprise solution.
With Azentro, a Mitel partner, now offering support to existing Avaya customers, there is no need to panic about the restructuring that’s taking place. Mitel offers great solutions that will give your business the flexibility, continuity and efficiency it needs to run well for the long term.
