Welcome to Hexicor

We are a leading technology solutions provider. In the fast-paced world of technology, it’s crucial for your business to stay ahead. At Hexicor, we’re dedicated to this principle, guided by our motto “Together Technology.”

At Hexicor, we are committed to boosting your business with secure, agile solutions that focus on exceptional human experiences. Our offerings span unified communications mobility, data & networks, IT services, and cyber security. Each service is crafted to integrate smoothly into your operations, mitigate risks, and empower you to reach your fullest potential.

About Hexicor

Hexicor will guide you in making well informed decisions about your communications and ensuring solutions suit your requirements. Our solutions are energy efficient and are designed with business, users and the environment in mind, helping you to reduce your carbon footprint, increasing your productivity and reduce your business costs.

Our Solutions

At Hexicor, we excel in bringing people and technology together through our comprehensive range of solutions. From Unified Communications and mobility to data and networks, IT services, and cyber security, our offerings are designed to enhance collaboration, ensure seamless connectivity, and protect your business. Discover how Hexicor’s innovative solutions can drive your business forward.

Our Partners

As a market leader, Hexicor collaborates with innovative, like-minded businesses to deliver best-practice voice, vision, and data solutions. 

By fostering strong relationships with our partners, we ensure that you receive the highest level of customer care, service, and technical support. Together with our trusted partners, we are committed to providing cutting-edge solutions that drive your business success.

Hexicor Blogs

Our blogs play a crucial role in bringing the latest technology news and solutions to our customers. At Hexicor, we are dedicated to keeping you informed about industry trends, innovative technologies, and best practices. Through our insightful and timely blog posts, we aim to empower you with the knowledge you need to stay ahead in the ever-evolving tech landscape.

Hexicor Media

At Hexicor, we are committed to keeping you informed and engaged through a variety of multimedia content. We produce an insightful podcast, publish detailed brochures and engaging videos, and offer a range of news articles. Our diverse content ensures that you have access to the latest information, industry trends, and valuable insights, helping you stay ahead in the ever-evolving world of technology.

Contact Us

At Hexicor, we greatly value our customers and are always happy to assist with any inquiries you may have. Your satisfaction is our top priority, and we are committed to providing exceptional customer service and support. Whether you have questions about our solutions, need technical assistance, or simply want to learn more about what we offer, please don’t hesitate to reach out. We look forward to hearing from you and helping you achieve your business goals.

Email: info@hexicor.com.au
Phone: 1800 888 555

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Beyond Basic Calls: The Best Features of a Good UC&C Solution
The Best Features Of A Good UC&C Solution

In today’s fast-paced digital world, seamless communication and collaboration are crucial for success. Enter Unified Communications and Collaboration (UC&C) solutions, a game-changer for businesses of all sizes. While UC&C solutions have the potential to impact organisations and businesses alike, they can feel like a complex maze for those new to the scene.

This article will delve deeper into the best features of a good UC&C solution, understanding its significance and impact on optimising communication and collaboration processes.

 

Why Your Business Needs UC&C

Imagine a platform that integrates all your communication channels—voice calls, video conferencing, instant messaging, file sharing, and more—into a single, unified experience. This eliminates the need for juggling multiple applications and streamlines collaboration across teams and locations.

This single interface that combines unified communications tools for real-time and non-real-time collaboration is called UC&C, which stands for Unified Communications and Collaboration. A UC&C solution allows for streamlined communication and collaboration within your team, regardless of location or device.

Recent market analysis reports paint a clear picture:

 

These statistics showcase the undeniable benefits of implementing a UC&C solution.

 

The 7 Benefits of Implementing a Good UC&C Solution

Let’s explore the benefits of implementing a good UC&C solution, ranging from improved productivity and collaboration to cost savings and competitive advantage.

    Enhanced Collaboration

A good UC&C solution improves collaboration among team members by providing them with tools and platforms to work together seamlessly. With features like instant messaging, virtual meeting rooms, and collaborative document editing, employees can collaborate in real-time, share ideas, and co-author documents regardless of geographical barriers. This encourages innovation, enhances problem-solving capabilities, and promotes a culture of teamwork and knowledge sharing, ultimately driving better business outcomes.

    Increased Productivity

Implementing a good UC&C solution significantly enhances productivity within an organisation by streamlining communication channels and facilitating efficient collaboration among team members. This seamless flow of communication minimises delays, reduces misunderstandings, and accelerates decision-making processes, ultimately leading to higher productivity levels across the organisation.

    Better Customer Service and Support

Implementing a good UC&C solution enables organisations to deliver better customer service and support by improving communication channels and response times. By streamlining communication channels, personalising interactions, facilitating omnichannel engagement, enabling efficient collaboration, fostering proactive engagement, and gathering valuable feedback and insights, UC&C solutions can help organisations deliver superior customer service and support, leading to increased satisfaction, loyalty, and advocacy.

    Cost Reduction

Implementing a good UC&C solution can result in significant cost savings for organisations. By consolidating multiple communication channels into a single platform, organisations can eliminate redundant systems and streamline their IT infrastructure, leading to reduced hardware and maintenance costs. Additionally, features like cloud-based deployment and pay-as-you-go pricing models offer scalability and flexibility, allowing organisations to align their communication expenses with their actual usage and business needs.

    Increased Flexibility and Mobility

A good UC&C solution enhances flexibility and mobility. With features such as mobile apps and softphone integration, BYOD support, and virtual collaboration tools, employees can stay connected and productive whether they’re in the office, on the road, or working remotely. This flexibility not only improves work-life balance for employees but also ensures continuity of business operations, even in the face of unforeseen disruptions or emergencies.

    Competitive Advantage

A modern UC&C solution demonstrates to clients, partners, and stakeholders that the organisation is committed to innovation, responsiveness, and delivering value, strengthening its position in the marketplace and driving long-term growth and success. By enhancing communication, collaboration, and efficiency, organisations can differentiate themselves from competitors, deliver superior customer experiences, and adapt quickly to changing market

    Business Continuity and Resilience

UC&C solutions play a critical role in ensuring business continuity and resilience, particularly in times of crisis or disaster. Whether it’s a natural disaster, a cybersecurity breach, or a global pandemic, a good UC&C solution provides the infrastructure and tools necessary to keep operations running smoothly and minimise disruptions to business continuity.

 

💡 Businesses can expedite operations, boost productivity, and improve overall efficiency with Mitel and Teams Telephony Integration. This creates a comprehensive and intuitive unified communications and collaboration environment that leverages the benefits of both platforms.

 

 

The 7 Benefits of Implementing a Good UC&C Solution

Choosing the Best: Essential Features of a Top-Tier UC&C Solution

With a plethora of UC&C providers out there, choosing the right solution can be daunting. For a head start, let’s explore what makes an effective UC&C system tick and how such features optimise collaboration and communication processes.

Here are the key features to prioritise:

    1. Unified Communication

Unified Communication (UC) brings together various communication channels, such as voice, video, messaging, and email, into a single platform, ensuring seamless connectivity and accessibility for users across different devices and locations. By consolidating communication tools, UC enhances efficiency, reduces complexity, and improves user experience.

    2. Real-time Collaboration

Collaboration tools, such as instant messaging, file sharing, and screen sharing, facilitate efficient communication among teams, regardless of their physical location. By leveraging real-time communication and collaboration, teams can make faster decisions, resolve issues promptly, and drive innovation.

    3. Multi-channel Support

Multi-channel support enables organisations to communicate and collaborate across multiple channels and devices, including voice, video, messaging, email, and social media. By providing a consistent experience across channels, multi-channel support improves accessibility, responsiveness, and customer satisfaction.

    4. Integration Capabilities

Integration capabilities enable seamless integration with other business applications and systems, such as CRM (Customer Relationship Management) software, ERP (Enterprise Resource Planning) systems, and other productivity tools. By centralizing data and workflows, integration enhances efficiency, data accuracy, and collaboration across departments.

    5. Security and Compliance

UC&C platforms incorporate security and compliance features that guarantee the confidentiality, integrity, and availability of sensitive information, safeguarding against data breaches, cyber threats, and regulatory non-compliance. Robust security measures, such as encryption, access controls, and audit trails, safeguard organisational data and mitigate risks.

    6. Mobility and Flexibility

Mobility and flexibility features allow users to access UC&C tools and applications from any device, anytime, and anywhere, enabling remote work and supporting the needs of a modern workforce. Whether in the office, on the go, or working from home, employees can stay connected and productive, enhancing work-life balance and job satisfaction.

    7. Scalability and Customisation

Organisations should be able adapt their UC&C infrastructure to meet evolving business demands and preferences. Whether expanding to accommodate growing teams or adapting to new technologies, your UC&C should be scalable and customisable to provide flexibility and future-readiness.

    8. User-Friendly Interface

A user-friendly interface enhances usability and adoption by offering intuitive navigation, customisable settings, and personalised user experiences. A good  UC&C solution should encourage user engagement, satisfaction, and productivity by putting user wants and preferences first.

    9. Cost-effectiveness

Cost-effectiveness features, such as transparent pricing models, flexible licencing options, and value-added services, ensure that organisations maximise the return on their UC&C investment. By aligning costs with business needs and objectives, a good UC&C should be able to deliver long-term value and sustainability.

    10. Cloud-Based Deployment

Cloud-based deployment offers flexibility, scalability, and cost-effectiveness by hosting UC&C services on cloud infrastructure. Cloud solutions eliminate the need for on-premises hardware, reduce IT overheads, and ensure seamless access to updates and upgrades, enhancing agility and innovation.

    11. Analytics and Reporting

Analytics and reporting capabilities provide insights into communication patterns, usage trends, and performance metrics, empowering organisations to make data-driven decisions and optimise resource allocation. By monitoring key indicators and identifying areas for improvement, analytics drive continuous optimisation and innovation.

    12. AI and Automation

A good UC&C solution leverage artificial intelligence and machine learning algorithms to automate repetitive tasks, personalise user experiences, and enhance decision-making. From intelligent virtual assistants to predictive analytics, AI-powered capabilities drive efficiency, productivity, and innovation.

    13. Disaster Recovery

Disaster recovery capabilities ensure business continuity and resilience by offering redundant systems, data backups, and failover mechanisms. In the event of a disruption or outage, a good UC&C solution can minimise downtime, protect critical data, and enable rapid recovery, safeguarding organisational operations and reputation.

    14. Future-Readiness

The future-readiness features of a good UC&C can anticipate emerging trends, technologies, and business requirements. This ensures that your UC&C solutions remain relevant and adaptable in a rapidly evolving landscape. By embracing innovation and agility, future-ready solutions empower organisations to stay ahead of the curve and capitalise on new opportunities.

    15. Vendor Support and Reliability

Vendor support and reliability are essential considerations when choosing a good UC&C solution, ensuring timely assistance, maintenance, and updates from the service provider. Reliable support and service agreements minimise downtime, mitigate risks, and optimise the performance of your UC&C platform.

 

 

Bottom Line

Having a solid UC&C solution is crucial for organisations aiming to streamline their communication and collaboration processes, boost productivity, and thrive in today’s dynamic business landscape. 

By understanding the key components of an intuitive UC&C solution and the benefits of implementation, organisations can make informed decisions to elevate their communication infrastructure and unlock new levels of efficiency and effectiveness that drives your business forward.

 

Take that first step towards a more connected and efficient future today! Contact Hexicor for further information.

 

 

Frequently Asked Questions (FAQs) about UC&C Features

What is the difference between UC&C and traditional communication systems?
  • UC&C integrates various communication channels into a single platform, whereas traditional systems are siloed and disconnected.
How much does UC&C cost?
  • UC&C solutions offer flexible pricing plans based on features and user count. Compare different vendors to find a solution that fits your budget.
What are the benefits of UC&C for small businesses?
  • UC&C levels the playing field for small businesses by offering features previously exclusive to larger companies, boosting collaboration and productivity.
Is UC&C secure?
  • Reputable UC&C providers prioritise data security with features like encryption and access control.
Can I integrate UC&C with my existing business tools?
  • Many UC&C solutions offer open APIs allowing integration with CRM, ERP, and other business applications.
Is UC&C suitable for small businesses? 
  • Absolutely! UC&C offers significant benefits and scalability for businesses of all sizes.
How can I learn more about UC&C?
  • Read industry blogs and explore free trials to find the right fit for your business. You can also schedule a free demo with Azentro.

 

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