Telstra has delayed its 3G network shutdown until August 31, 2024. This article explains what you need to do to prepare for the switch to 4G and 5G, including how to check your device compatibility and upgrade options.
Why is Telstra shutting down the 3G network?
The Australian telecommunications giant, Telstra, has recently announced a delay in their 3G network shutdown. Originally planned for June 2024, Telstra has extended the 3G network shutdown to August 31st, 2024. This provides extra time for customers to upgrade their devices and ensure a smooth transition to the faster and more reliable 4G and 5G networks.
In 2019, the decision was made to decommission the 20-year-old network. Mobile operators would then be able to increase 4G and 5G technologies’ capacity and data speeds. Overall, this shutdown allows for faster data speeds, improved network capacity, better overall mobile experience and support for future technologies.
Telstra initially planned to shut down its 3G network in June 2024. However, they recently extended the deadline to August 31, 2024, giving customers more time to prepare.
So, how will the shutdown affect you?
If you’re using a phone or device that only connects to the 3G network, it will no longer function for calls, texts, or data after August 31st, 2024. This includes some older phones, tablets, and even certain Internet of Things (IoT) devices like EFTPOS terminals or medical equipment.
How can you prepare for the Telstra 3G shutdown?
- Check your device compatibility – Most smartphones have a network settings menu where you can check for compatibility. Look for options mentioning “4G/LTE” or “5G”. Contact your phone manufacturer or Telstra to see if your current device is compatible with 4G/5G networks
- Upgrade if needed – If your device isn’t compatible, consider upgrading to a new phone that supports 4G/5G. Telstra offers various upgrade plans and deals to help with the transition.
- Update existing devices – For non-phone devices, like medical equipment, check with the manufacturer for upgrade options or replacements that work with 4G/5G networks.
Bottom line… Don’t wait until the last minute!
Check your device compatibility now and explore upgrade options with Telstra to ensure a smooth transition to the faster and more reliable 4G/5G network. Telstra has a dedicated webpage with comprehensive information on the 3G network shutdown, including FAQs and upgrade resources:
- https://www.telstra.com.au/coverage-networks/check-imei
- https://www.telstra.com.au/support/mobiles-devices/3g-closure
- https://www.telstra.com.au/business-enterprise/support/3g-service-closure
For more information on the 3G network shutdown, you might want to check out these blogs:
- Why 3G networks are being phased out and what it means for businesses
- What does the 3G Shutdown mean for your business’ cybersecurity?
Telstra 3G Network Shutdown FAQs
Will I lose access to emergency services (000) after the shutdown?
Telstra assures that users with non-upgraded devices may still be able to connect to emergency services in some instances if other carriers have overlapping 3G coverage. However, it’s strongly recommended to upgrade before August 31st to guarantee uninterrupted service.
What if I’m on a Telstra contract?
Telstra offers upgrade programs and deals specifically for customers on existing contracts. Explore their website or contact customer service for details.
Can I use my old 3G phone with a Wi-Fi connection?
Yes, you can still use Wi-Fi features like browsing the internet or making calls over Wi-Fi (VoWiFi) if your phone supports it. However, you won’t be able to make calls, send texts, or use mobile data without a 4G/5G connection.
What about my Telstra prepaid service?
The shutdown applies to all Telstra customers, prepaid and postpaid. The same upgrade steps apply to prepaid plans. Telstra offers a variety of prepaid plans with 4G/5G compatible SIM cards.
How will this impact my internet connection?
The 3G shutdown solely impacts the ability to connect to cellular networks. There won’t be any disruption to your home internet service (e.g., NBN or ADSL).
What should I do with my old 3G device?
You can recycle your old device responsibly through Telstra’s trade-in programs or electronic waste disposal services.
