Hexicor
Unified Communications
Unified Communications allows for productive communication for an organisation’s staff, with its supply chain, and, most importantly, with its customers. Hexicor has been advising businesses in this discipline for over 30 years.
Your ultimate connectivity solution for all things UC.
Technology is driving businesses forward, and as it inevitably changes over time, the landscape is also changing the needs of businesses. Hexicor’s UC solutions integrate and optimise all collaboration tools seamlessly, anywhere, and on any device. Our UC solutions lay the groundwork for businesses to remain competitive and future-proof their investments.
The best unified communication tools to streamline your business’ communication, collaboration and connectivity.
Unified Communications allows for productive communication for an organisation’s staff, with its supply chain, and, most importantly, with its customers.
Hexicor has been advising businesses in this discipline for over 30 years with UC solutions that span the globe, enabling governments and multi-site businesses to have the best-of-breed solutions.
- Hybrid work environments
- Hybrid deployment options including on-premise, private and public
cloud solutions - Cross-platform integration
- CAPEX, OPEX and subscription consumption models
How can Hexicor’s Unified Communications & Collaboration Solutions benefit your organisation?
Having an up-to-date and innovative UC&C implementation in today’s hyper-competitive business climate can significantly increase your organisation’s productivity. As a premium partner to Mitel, Cisco for Webex, and Telstra for TIPT, Hexicor has a broad view of the market and is able to find suitable UC solutions across and beyond any market or niche industry. We bring people and businesses together anytime, anywhere, via…
- Video Conferencing
- Online Meetings
- Instant Messaging
- IP Telephony
- Data Sharing
- Voicemail
- Email and SMS using a laptop, tablet
- Desktop or smart phone
What can we help you with?
Let’s touch base
We’ll help you choose the right devices and end-to-end solutions for your organisation.
Unified Communication as a Service (UCaaS)
The reliability of a business’ systems is paramount. This is the same for communications platforms as well. Customers won’t wait if your comms are down. They will call your competitors, and you may never see them again. On-premise phone systems used to be a more cost-effective option, but with the upkeep and maintenance of modern systems, it is now more cost-effective to have someone else worry about the infrastructure.
UCaaS solutions have been popular for a number of years now, with the cost of a telephony endpoint reducing at a fast pace. We are now at that point where endpoint pricing is stabilising and value is now being introduced to the equation, including calls, mobile and PC softphones, call recording, analytics, and customer experience solutions. These days, all you need is a computer, a microphone, a speaker, and connectivity, and you can be an extension of any UCaaS solution anywhere in the world. Well, that certainly is the story anyway.
Hexicor cares about the quality of business interactions as well as the quality of carriage, resiliency, redundancy, uptime, and maintenance outages. Every detail counts, and Hexicor is detail-oriented. As your specialist, you just need to know what uptime and resiliency you require, what type of endpoints your staff want, and any systems you want to integrate your voice platform with (CRM, ERP, billing platforms, etc.), and we can suggest the best options for you.
Reduce your business risk by integrating an intuitive, unified communications solution. Contact us today and tell us about your needs and challenges.
Customer Experience Solutions (CX)
To gain and retain a customer, we must be present and available to liaise with them on their chosen medium. While many customers prefer not to call unless it is urgent, the rise of digital media like email, SMS, Webchat, and social media (Facebook, Twitter, LinkedIn, etc.) has changed the way customer experience affects brand loyalty.
Designing effective CX solutions can create authentic connections, which drives customer loyalty. In many cases, CX solutions can be a cost-effective deployment based on the return on investment models we calculate. CX solutions are meant to make your customer service systems more cost-effective, reduce the need for additional staff as the business grows, and automate and document tedious or compliant workflows.
The benefits of having our modern CX-centric business system…
- Leverage the subscription model to allow for easy expansion and contraction.
- Prompt knowledge base information to allow agents to respond to customers quickly.
- Review every interaction against customer service KPI’s and gather customer sentiments.
- Automated responses in emails, chats, and social media.
- Enhance workforce management tools to enhance staff rosters and enrich training.
Hexicor has CX solutions for every enterprise that can scale to any business need and budget. Contact us today and tell us about your needs and challenges.
Consultancy / Bespoke Solutions
With extensive experience across many platforms over the past 30 years, we would like to say we have seen it all before. As a business built around its technical and project management teams, rest assured that you are in safe hands with our teams’ ability to design and execute well-engineered solutions.
We can design disaster-resistant solutions that allow your business to operate when your competitors cannot. We have integrated and unified modern communications that have supported businesses to lead intelligently and competitively. And by this, we mean we have delivered dial-tones to…
- the deepest recesses of mine sites
- en-mass to over 600 public schools
- secure “dark” government sites where security is paramount
- mobile drilling sites in the Pilbara
- get dial-tone on naval vessels
Not sure what you want? Hexicor can be engaged to write a spec that will enable you to go to market. Learn more about our bespoke solutions.
Contact us today and tell us about your needs and challenges.